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Terms of service

General Conditions of Sale

These General Conditions of Sale (the "Conditions") apply to the sale of all HANNUN products.

Please read these conditions carefully before placing your order with HANNUN S.A. (“HANNUN”) By placing your order you agree to be bound by these conditions..

  1. General conditions
    Registration at HANNUN is free of charge. You will have access to your personal data by means of a password and can change the data at any time..

    You are not obliged to register and can unsubscribe at any time.

    the information we receive when a registration is made is completely confidential and only HANNUN will have access to the data, which will be subject to our PRIVACY POLICY.

  2. Pre-contract information
    These general contracting conditions together, where appropriate, with any specific conditions that may be established, shall expressly regulate the relations that arise between HANNUN S.L., with registered office at Passeig del Plà 30 A, 08230 Matadepera (Barcelona), holder of Tax Identification Number B- 67120683, registered in the Companies Register of Barcelona, in volume 46189, sheet 171, page B-512434, and the Customers who contract the Products offered through the Website:
    https://hannun.com/

    These General Conditions have been drawn up in accordance with the provisions of Spanish law, specifically Law 34/2002 on Information Society Services and Electronic Commerce, Law 7/1998 on General Contracting Conditions, Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, Law 3/2014, of 27 March, which modifies the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November, Law 7/1996 on the Regulation of Retail Trade, Law 59/2003, of 19 December, on electronic signatures and any other legal provisions that may be applicable..

    The use and/or acquisition of HANNUN products, the characteristics of which are described on the HANNUN website, hereinafter referred to as the "Products", implies acceptance as a Client, without reservation of any kind, of each and every one of these General Conditions, as well as the Special Conditions which, where applicable, govern the acquisition.

    HANNUN informs you that the procedures for purchasing the Products are those described in these General Conditions, as well as any other specific procedures indicated on the screen while browsing our website, so that the Customer declares that they knows and accepts these procedures as necessary to access the Products offered on the website.

    Any modification and/or correction of the data provided by the Customers while browsing will be possible and must be made according to the guidelines included on the website.

    The Products offered on the website, together with their characteristics and price, will appear on the screen. We try to show the physical characteristics of the Products as accurately as possible, but it should be taken into account that the quality, configuration and resolution of the computer monitor can influence the perception of colours, so there may be some slight difference in colour between the real product and the one reflected on the screen.

    The Products offered at HANNUN REUSE MARKET are products that we have used in showrooms, prototypes or products that have been returned, that have some damage or are slightly damaged, that are sold at a lower price with the discounts that are announced on the screen. The same conditions of sale apply to HANNUN REUSE MARKET Products as to any other Product, including the right of withdrawal and the after-sales guarantee, in this case under the terms set out in condition 7. However, HANNUN REUSE MARKET Products are unique and we cannot replace them, so in the event of a return we will refund the price of the product under the terms set out in condition 6.2.

    While we strive to ensure that the information on our website is complete, on occasion the packaging and materials for the Products may contain additional or different information from that shown on our website. Components may also change. We recommend that you do not stop to read only the information available on our website, but that you also read carefully the labelling, warnings and instructions that accompany the product before use.

    HANNUN reserves the right to decide at any time which Products it offers to Customers through its website. Thus, HANNUN may at any time include new products or modify those included in the Website, it being understood, unless otherwise stated, that such Products shall be governed by the provisions of the General Conditions in force at that time. Furthermore, HANNUN reserves the right to cease providing access, at any time and without prior notice, to any of the Products offered on the Website.

  3. Purchase procedure

    3.1 Registration
     

    In order to purchase the Products, HANNUN requests that you register, for which you must be of legal age (18 years) and fill in the forms that appear on screen, specifically: (i) completing the electronic form that appears on the website at all times, following the instructions indicated therein; (ii) clicking on the "ACCEPT PRIVACY POLICY" icon/button; and (iii) receiving the registration confirmation in your e-mail account.

    The login and password provided to HANNUN are identifying and enabling elements to access and make the purchase and are personal and non-transferable. The login cannot be modified, but the password can be, in which case the modified passwords will lose their validity.


    3.2 Order complete
     

    Once registered, and in order to proceed with the purchase of any of the Products, you must follow the instructions on the screen, filling in the order form provided, which implies the reading and irrevocable acceptance of each and every one of these General Conditions, as well as, where applicable, the existing Special Conditions.

    When you place your order, we will send you an email confirming receipt of your order. You can, however, modify your order before the order enters the shipping process.


  4. Transport and delivery

    4.1.
    Cost of transport:the price of transporting the Product to your home depends on the quantity, weight and area of delivery. It will be identified on the website at the time of confirming the purchase of the Product.

    For areas outside mainland Spain, customs charges at destination and taxes in the area are included.

    For areas outside mainland Spain, customs charges at destination and taxes in the area are included. In case of return of the Product, the transport price shall also be conditioned according to the quantity, weight and shipping area. Notwithstanding the above, if the return is due to a defect of the Product or any other cause attributable to Hannun, Hannun shall reimburse the return transport costs as mentioned in clause 6.3.

    4.2.  Delivery HANNUN undertakes to deliver the Product you have purchased as soon as possible to the address you have indicated on the order form. In the purchase confirmation e-mail provided for in section 3.2. of these General Conditions, the delivery period shall be indicated..

    All our products leave our facilities with their packaging in perfect condition. You should always check that the goods have been delivered in perfect condition and it is recommended that you state "damaged packaging" or similar on the carrier's delivery note so that you can make a claim later, as otherwise the carrier will agree to receive the product.

    Hannuner! Remember that you have a maximum period of 24 hours* from reception of the order to inform us of any problems. Please send an email to tienda@hannun.com and we’ll be happy to help. You must keep the original packaging and take photos of how the product arrived at your house so that we can file a claim with the transport company’s insurance. This way, once the insurance incident has been resolved, we can send you a new product and take back the damaged one.


    *Claims will not be accepted following the 24-hour period.


    4.3. Delivery timeframes: the delivery times of the Products, in working days, except for transport problems beyond the control of HANNUN, are those confirmed in the message confirming receipt of your order.

    HANNUN will make its best efforts to ensure that these deadlines are respected, but any delay due to transport problems beyond HANNUN's control will not result in cancellation of the order or in any compensation.

    4.4. Deliveries outside of the EU:When placing an order for delivery to a country or territory outside the European Union, you may have to pay import duties and taxes on arrival at the destination. This is because you will be considered as the importer of the Products, so you must comply with all applicable laws and regulations in your country.

     

    Any additional costs due to the payment of customs and/or tariff duties will be met by you. HANNUN has no control over such expenses and therefore it is not possible to anticipate their amount. Since customs policies vary significantly from country to country, we advise you to contact the relevant customs office for information on import restrictions that apply to certain products. We are not responsible for customs holds. In the event that you do not pay the appropriate import duties, the goods may be held at customs. In this case no returns will be accepted.

  5. Price and payment method:
    5.1. 
    Price: The purchase prices in force at the time the order is placed are those shown on the screen. The prices will indicate the Value Added Tax (VAT).

    However, purchases made by residents in non-EU countries will be exempt from VAT and subject to payment of any import tax due. The costs of customs clearance and import taxes are not included in the price of the Product or in the shipping price and therefore must be paid at the destination.

    In general, any taxes, fees, levies and brokerage fees that are due as a result of the sale of the Product, as well as any other expenses arising from it, will be met by you.

    The shipping costs that appear on screen will be on your account and will correspond to the rates set by the transport agency hired at each moment, and will depend on the destination and weight of the shipment.

    Prices are shown in EUROS, and will be invoiced and charged in this currency.

    5.2. Payment method: when you add the product to the 'Shopping Basket', the amount of this product with VAT will appear on the screen, or, if the purchase is exempt from this tax, this exemption will be automatically considered from the personal data entered by you, once you have confirmed the order. Payment of the price of the Product purchased and the shipping costs, which will appear on the screen, may be made either by credit or debit card, or by PayPal. To proceed with the payment, you must follow each and every one of the instructions that appear on the screen, providing the following information, in the case of payment by credit or debit card: a) type of card; b) name and surname of the holder; c) card number; c) expiry date; d) as well as any other information required on screen.

    As an electronic payment system, HANNUN has installed an e-commerce payment gateway that it has contracted with a bank. All the data provided for this purpose is encrypted to guarantee maximum security.
    In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

    5.3.  SSL protocol: The navigation and purchase process on the website is carried out using the SSL protocol, thus providing both the client and HANNUN with the highest standards of confidentiality and security in communications.

    This protocol is universally supported by all major browsers and guarantees you (i) the identity of the recipient of your data (no impersonation of the seller), (ii) the confidentiality of the information provided and (iii) the integrity (non manipulation) of the information provided.

    Likewise, HANNUN states that under no circumstances does it store the data provided by users through the payment gateway, and that it is only kept while the purchase is being made, and until the withdrawal period has elapsed. In order to provide greater security to credit card owners, a three-digit number has been included on your cards that serves as an identification code to verify the physical presence of the card during Internet transactions. This three-digit number is printed on the back of your card (in the signature area), immediately after the card number. In order to prevent fraudulent transactions with credit cards, these control digits will be requested to validate the operation.

    5.4.  Invoice:: If you need the invoice must be request by an email totienda@hannun.com and HANNUN will send an invoice for each order in electronic format and sent to the email address you gave us.

  6. Right of withdrawal

    6.1. Withdrawal period 

    You have a period of fourteen (14) calendar days from receipt of the Products to exercise all or part of your right to withdrawal in accordance with the current legal conditions set forth in the Spanish Consumer Code, without having to justify any reason or pay any penalties.

    The date of receipt is understood to be the date of delivery of the Products by the logistics company (or the date of receipt of the last Product, component or part in the case of delivery of a Product made up of multiple components or parts). In order to exercise your right to withdrawal, you will need to provide proof of purchase of the Products. 

     

    6.2 Communication

    If you intend to exercise your right to withdrawal, you must inform HANNUN within 14 days of receipt of the Products by sending your request to the following email address:

    tienda@hannun.com HANNUN will inform you in writing of receipt of the request and details on how to proceed with the return. 

     

    6.3 Returns management

    You can manage your return yourself or use HANNUN’s service.


    a/ Independent management


    In the event of a return, you must return the Products to HANNUN or any other person designated by HANNUN at the address below, without undue delay, and always within five (5) calendar days following confirmation of the request sent to you.


    Return address:

    HANNUN

    C/Mura 38

    08327 Terrassa (Barcelona)


    You must return the product in its original packaging or in packaging that guarantees maximum protection of the product, including all the accessories, indicating, on the packaging, the return code that we will give you.


    If you choose the independent management method, you will be fully and exclusively responsible for the cost of returning the Products. Hannun will not be liable for any damage or loss of the product during transport, so we recommend that you take out insurance to cover these possible incidents. If we receive the product damaged or if we do not receive the product, we will not be able to refund you.

    b/ Management through HANNUN’s service


    HANNUN offers a product return service. If you opt for this service, return costs will be deducted from the total amount to be refunded. 


    The cost of returning products is calculated according to the weight of the product to be returned and the country in which it is to be collected. To calculate the final return cost, follow the procedure indicated below:

    • Calculate the volume of the package to be returned: length x width x height in cm (if necessary, you can check the package measurements in the product description on Hannun’s website).
    • Divide the result by 4500.
    • The number obtained is the volumetric weight which allows you to calculate the cost according to the following table: (always round up - e.g., if the volumetric weight is 29 kg, you should look at the 30 kg line):

      If you want to exchange the product for another of the same or a higher value, you will receive a 50 % discount on the return logistics costs.

      Regardless of the method of return management chosen by the customer, items returned incomplete, damaged, or without the necessary information for their correct treatment will not be fully refunded. The corresponding refund will be determined by HANNUN as established in clause 6.4.


      6.4 Effects of withdrawal


      HANNUN will refund the price of the Product and the shipping costs of the initial order (but not the return shipping costs) in the event of a full return of the order. In the event of a partial return, the shipping costs of the initial order will not be refunded.

      Moreover, if you have chosen to have your initial order shipped with a surcharge (e.g. express delivery), HANNUN will not reimburse you for said surcharge. 

      When HANNUN receives the products at its facilities, it will verify the state of the products returned:

      - If the Product arrives in optimum condition and in its original state (with the return code, undamaged and with all its accessories), the refund will be made within a maximum of 14 working days following the date of your withdrawal request.

      However, except in the cases of management provided for in clause 6.3.b, HANNUN may withhold the refund until it has received the Products, or until you have provided proof of the return of the Products, whichever condition is met first.

      - If the Product arrives without the return code information, without all the accessories or with damage caused by handling other than during transport, HANNUN will assess the loss of value of the product and will inform the customer of the amount to be refunded, which will be paid within the same 14 working days.

      In order to avoid any disagreement regarding the amount to be refunded, we recommend that you take photos before the product is packed (showing the condition of the product and accessories) and once the product is packed (showing that the packaging is optimal, and the return code is indicated).  HANNUN will use the same means of payment that you used for the initial purchase, unless expressly agreed otherwise.


  7. After-sales guarantee
    In addition to your statutory rights of withdrawal, if you are a customer from the European Union (except the United Kingdom) you will have an after-sales guarantee, of two years from the date of delivery of the Product, for the repair or replacement of products purchased from HANNUN if they are defective or do not conform to our website. Defects caused in the Products by negligence, knocks, improper use or handling, incorrect installation or materials subject to wear and tear outside normal use are not covered by this guarantee. Nor will this guarantee cover any damage or flaws in the Products of the HANNUN REUSE MARKET, which are explained on the screen and of which you are therefore informed at the time of purchase.

    In the event that the Products have a manufacturing defect, you shall be entitled to demand that HANNUN replace or repair them, unless one of these two options is objectively impossible or disproportionate. You must inform us of the defect you have noticed within two months of the time you notice it. From the moment you inform us of the option you have chosen, we will comply with it. An option will be considered disproportionate if it entails unreasonable costs for HANNUN, taking into account the value of the Product.

    In the aforementioned event, and provided that the conditions described in the previous paragraph are met, the repair, replacement or substitution of the Product will be free of charge for you and will be carried out within a reasonable period of time.

    In the case of the Products of the HANNUN REUSE MARKET, as they are unique Products, the replacement will not be free of charge, as it can only be made for a new Product, in which case you must give us your agreement before replacing it, as you will have to pay HANNUN the difference in price between the amount you paid for the Product of the HANNUN REUSE MARKET and the sale price of the same new Product.

  8. Our liability

    HANNUN shall not be liable for: 

    • losses which were not attributable to any breach by you;
    • pindirect or consequential losses which were not reasonably foreseeable by both parties at the time the contract of sale of the Products was made between them.


    Nothing in these Terms will limit or exclude our liability for any misrepresentation, or for death or personal injury attributable to our negligence or intentional misconduct.

    HANNUN shall not be liable for any delay or breach of your obligations under these Terms if such delay or breach is attributable to circumstances beyond our reasonable control.

    This provision does not affect your right to receive the product within a reasonable time. If the delay occurs prior to shipment of the Product, HANNUN will not charge you for the Product until the Product has been shipped to you, in which case you may cancel your order at any time prior to such shipment.>


  9. Dispute resolution, jurisdiction and applicable law
    1. Internal conflict resolution mechanism:If the customer has a problem with the purchase procedure, the product received is flawed, or if the customer wants to assert his post-sale warranty rights (see section 7) he can contact our team through our Customer Service department, by calling +34 518 888 722 or by sending an email to incidencias@hannun.com.

    2. External conflict resolution mechanism: If after having gone through HANNUN's internal dispute resolution mechanism, you are not satisfied with the solution we have offered you, we provide you with the following link, where you can access and use the European consumer dispute resolution platform: https://ec.europa.eu/consumers/odr/main/?consumer-question3=N&complaintType=1&event=main.complaints.new, in accordance with the provisions of art. 14 of EU Regulation No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution in consumer matters.

      Using this link, the consumer can fill in a form (available in all official languages of the EU institutions), and attach any documentation supporting the complaint. Once the form has been completed, the platform will give the option to:

      a) Contact the company again, to try to resolve the conflict amicably, by clicking on "Request a solution from the company".

      The platform will notify the request to the company, and you will be able to exchange messages through the platform's control panel. This process can take up to 90 days, and either party can withdraw from direct maintenance at any time. If an amicable solution is not reached, the consumer can then also:

      b) Entrust a dispute resolution authority to resolve the dispute by clicking on "Use a dispute resolution authority".

      The platform will notify the request to the company, which will have to propose a list of dispute resolution authorities. Both parties will have 30 days to reach an agreement on the dispute resolution authority that will handle their case and resolve the dispute. If that is the case, the applicable rules will become those of the mutually agreed dispute resolution authority chosen by the parties.

      However, if within 30 days there is no alternative agreement on the authority to resolve the dispute or complaint about the online sale, the case will be closed on the platform, and the consumer will be informed about other dispute resolution mechanisms that may be available to them.

    3. Judicial claim: If it is still not possible to reach an agreement and/or to satisfy you with our answers, you can proceed to file a claim through the courts. >

      Furthermore, in the event of any legal dispute, it is agreed to submit to the non-exclusive jurisdiction of the courts of the city of Barcelona (Spain).

    4. Applicable law: In any case, these Terms and Conditions shall be subject to and construed in accordance with Spanish law, expressly excluding the application of the United Nations Convention on Contracts for the International Sale of Goods.

  10. Modification of the Sales Terms
    We reserve the right to make changes to our website, our policies and these Conditions of Sale at any time.

    You will be bound by the terms and conditions, policies and Conditions of Sale in effect at the time you place your order, unless a change to those terms and conditions, policies or these Conditions of Sale must be made by law or by requirement of public authorities (in which case, such changes may apply to any orders you have previously placed).

    If any of these terms and conditions shall be declared to be invalid, void or for any reason unenforceable, such term or condition shall be considered excluded and such declaration shall not affect the validity and enforceability of the remaining terms and conditions.

  11. Waiver

    In the event of a breach by you of these Terms, and despite the fact that HANNUN may decide not to exercise any rights available to it at that time, HANNUN may exercise such rights and actions on any other occasion on which you may be in breach of these Terms of Sale.

     Our contact details

    Our contact details are as follows:

    HANNUN S.L.
    Carrer Mura 38
    08227 Terrassa (Barcelona)
    Tel. +34 932 20 94 73
    e-mail: tienda@hannun.com 


  12. Language
    In the event of any discrepancy between the English version of this text and other versions on our website, the Spanish version shall prevail.

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